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FAQ Vouchers - Questions & Answers

Buy vouchers 
Vouchers, if offered in the shop, can be purchased like normal items. As soon as you have bought a voucher and it has been activated after successful payment, the amount appears under your shopping cart. Now you can send the desired amount by e-mail via the link " Send voucher ".

How to send vouchers
To send a voucher, please click on the "Send voucher" link in your shopping basket. To send a voucher, we need the following information from you: First and last name of the recipient. A valid e-mail address of the recipient. The desired amount (you can also send partial amounts of your credit). A short message to the recipient. Please check your details again before sending. You can correct your details at any time before sending.

Shop with vouchers.
As soon as you have credit, you can use it to pay for your order. You can redeem your credit during the ordering process. If the credit is less than the value of the goods, you must choose your preferred method of payment for the difference. If your credit exceeds the value of the goods, the remaining credit will of course be available for your next order.

Posting vouchers. 
If you have received a voucher by e-mail, you can book the amount as follows:

1. Click on the link provided in the e-mail. If you do not yet have a personal customer account, you have the option of opening one. 2. 
2. After you have placed a product in the shopping cart, you can enter your voucher code there.

In case of problems:
If, contrary to expectations, there should be problems with a voucher, please contact us by e-mail. Please describe the problem as precisely as possible, important details include: Your customer number, the voucher code, error messages from the system and the browser you are using (e.g. "Internet Explorer 6" or "Firefox 1.5").
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